Privacy Policy

Last Updated: February 28, 2025

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At PlanTea, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or engage with us in any other way. By using our website or services, you consent to the collection and use of your personal data as described in this policy.

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Please take a moment to read through our Privacy Policy to understand how we handle your personal information. If you have any questions, feel free to contact us.

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‍Information We Collect

We collect personal information when you visit our website, make a purchase, or engage with our services. The information we gather helps us provide a better experience and serve your needs. The types of information we collect include:

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• Personal Information: This includes your name, email address, phone number, shipping and billing addresses, and payment details.
• Usage Data: We collect information on how you interact with our website, such as IP address, browser type, pages visited, and duration of your visit.
• Cookies: Our website uses cookies to improve your browsing experience, remember your preferences, and help us analyse website traffic patterns.

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Legal Basis for Processing Personal Data

Under UK GDPR, we process your personal data under the following legal bases:

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• Contractual necessity: To process and fulfil orders you place with us.
• Legal obligation: To comply with applicable laws and regulations (e.g., tax and accounting requirements).
• Legitimate interests: To improve our website, personalise user experiences, and prevent fraud.
• Consent: When you opt-in to receive marketing communications (you can withdraw consent at any time).

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How We Use Your Information

We use the information we collect for the following purposes:

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• Processing Orders: To complete and manage your purchase, including processing payments, fulfilling orders, and delivering products.
• Improving Our Website: We use usage data to optimise the functionality, performance, and content of our website.
• Communicating with You: We may send you emails with order updates, promotions, and newsletters (you can unsubscribe at any time).
• Legal Compliance: We may use your information to comply with applicable laws and regulations.

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Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law. The retention periods for different types of data are as follows:

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• Order information: Retained for 6 years for tax and legal compliance.
• Marketing data: Retained until you unsubscribe.‍
• Website analytics data: Retained for 26 months before automatic deletion.

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Sharing Your Information

We do not sell or trade your personal data. However, we may share it with trusted third parties in the following cases:

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• Service Providers: We work with payment processors (e.g., Stripe, PayPal), delivery services (e.g., Royal Mail), and analytics providers (e.g., Google Analytics) to operate our business efficiently.
• Legal Requirements: We may disclose your information when required by law or to protect our rights, safety, or property.‍
• Business Transfers: If we merge, acquire, or sell our business, personal data may be transferred as part of the transaction.

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International Data Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards, such as UK GDPR Standard Contractual Clauses, to protect your information.

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Your Rights

Under UK GDPR, you have the following rights regarding your personal data

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• Access: Request a copy of the data we hold about you.
• Correction: Request corrections if your data is inaccurate or incomplete.
• Deletion: Request the deletion of your personal data, subject to legal exceptions.
• Object: Object to processing for marketing purposes.
• Restrict Processing: Request to restrict processing under certain circumstances.‍
• Data Portability: Request a structured, machine-readable copy of your data.

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Cookies

Our website uses cookies to enhance functionality and analyse usage. You can control cookie settings through your browser, but disabling cookies may affect certain website features.

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Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we recommend reviewing their privacy policies before submitting any personal information.

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‍Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and the latest update date will be indicated. We encourage you to review this policy regularly.

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Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us at hello@plantea.co.uk.

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Consent

By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy.

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