FAQ

To keep your tea as fresh and flavourful as possible, store it in a cool, dry place away from sunlight and strong odours. Plus, each tea bag is individually wrapped, making it easy to store and ensuring every cup tastes its best.

Yes! If you’d like to stock PlanTea in your café, shop, or at your event, we’d love to chat. Please drop us an email at hello@plantea.co.uk, and let’s brew up something special together!

We are committed to sustainability and ethical practices. We believe in better tea for you and the planet. Our pyramid tea bags are made from biodegradable, non-GMO sugarcane fibre sourced from Japan, so you can sip sustainably.

We accept payment via credit/debit cards, Apple Pay, bank transfer, and other secure payment methods. Your payment information is securely processed, and we do not store your credit card details.

You can contact us by emailing us at hello@plantea.co.uk, by filling out the contact form on our website or DM us on instagram account.

Absolutely! Our herbal blends are crafted for daily enjoyment.

But if you have specific health concerns, we always recommend checking with a healthcare professional before making any changes to your routine.

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We aim to despatch all orders within 2-3 working days.

We’ll always send you an automated email to let you know when your order is on the way, which will include its tracking information. If you have any concerns about your order, contact us at hello@plantea.co.uk.

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Free standard delivery on all orders over £30

For orders under £30, a shipping cost will be calculated at checkout.

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Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on our website or through the shipping carrier's website.

We only shipping in the UK at the moment. However, we are working so hard to make the international shipping in the coming future!

Unfortunately, we’re unable to refund orders due to a change of mind or personal taste preferences. We want you to love every sip of PlanTea! However, as tea is a consumable product, we can only offer a replacement or refund if your order arrives faulty or damaged, subject to assessment by our team.

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Since all orders are final, we recommend taking a moment to double-check your order before completing your payment to ensure everything is just right. If you notice something after placing your order, don’t worry! Get in touch with us at hello@plantea.co.uk, and we’ll do our very best to assist you as quickly as possible.

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If an item is out of stock, you will see a notification on the product page indicating its availability status. You can also contact our customer support team for more information.

Yes, we occasionally offer discounts, promotions, and special offers. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest deals.

Eye Keeper and Cozy Buddy are naturally caffeine-free, making them perfect for any time of the day.

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However, a few contain a touch of caffeine from ingredients like Oolong Tea or Black Tea, for those who need a little boost. You can find detailed caffeine information on each product page.

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